Respect

• Treating others as we would like to be treated
• Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker
• Responding in a timely fashion
  Speaking calmly, and respectfully, without profanity or sarcasm
• Acknowledging everyone as right from their own perspective

Integrity

• Making only agreements we are willing, able and intend to keep
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned
• Looking to the system for correction and proposing all possible solutions if something is not working
• Operating in a responsible manner: “above the line”
• Communicating honestly and with purpose
• Asking clarifying questions if we disagree or do not understand
• Never saying anything about anyone that we would not say to him or her

Customer Focus

• Continuously striving to maximize internal and external customer loyalty
• Making our best effort to understand and appreciate the customer’s needs in every situation.